PANAGIOTIS D.

Terrible! Never again. They dont provide a refund due to covid19 travel restrictions! They dont even contact with properties. Just take you money with no proof if properties still exists. Just avoid them if u dont want to loose your money. Covid19 crisis shows scums. Avoid Agoda. Terrible customer care, terrible behavior. Its problem is to steal your money. Go to Airbnb, Destenia or Hotels.com that really was helpful for customers stuck in travel restrictions.
STAY AWAY!

I used to book from Airbnb many times and also used to me a host too. Last years the company starting to be really terrible forgetting the values and the innocense of the start. A lot of hosts are now managers trying to make more money. The most worrying in my last bad experience was the behavior of the site. I booked an apartment and 2 days after check out the manager send me some zoomed pics claimed 26 euro more for damage sheets!. I reject it ofcourse asking the site proof i made the damage. After somedays airbnb charge me the ammount without answering any simple question i made (why he refer it 48 hours after check out, if they take into account my profile and his etc). The manager got many apartments so... airbnb decides... MONEY. BE awared of their official answer..."As the request was made before a new guest booked into the listing you are responsible for the damages that occurred during your stay. If there was damage present before you booked the listing this would be evident to you when you were in the listing and if this was the case the onus is on you to inform the host that there is damage in the listing that you did not cause. Thank you for taking the time to share your concerns with our team, but please know that we've issued our final decision and will uphold it accordingly." THIS IS AIRBNB! AVOIDDDDDDDD if u wantnt to be stealed by thiefs,