I did my first buy because I got a coupon for a free crystal. When the package arrived they did not included the crystal. I emailed costumer service and they told me to check my floor and the package because they are sure that they included it. I did NOT received it. They told me that all that they could do it to give me another coupon for a free crystal in my next order. Asked to return my order and because it was an oil I couldn't return it.