Parshotam M.

Very frustrating experience to obtain refund after we had to cancel due to a medical emergency. After filling out lots of forms and supporting documents, we received a stingy amount of $154 refund out of $903 we paid per ticket. Most airlines will charge some penality( about $200-$300) and offer a voucher to re-book the flight within one year or so. Emirates did not offer this option or any other reasonable offer. No more emirates flights for us in the future.

I bought a large cube ice tray but received bullet cube tray. I have the confirmation of my order which clearly described the large cube size. They made me attach all types of documentation which I did. Then they closed my case because I should have ordered the correct size. They ignored the description of the item and trusted the store size # instead.