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Awful (nonexistent) customer service. Have a defect, return or any other issue - forget it! First they'll make you jump thru hoops, w/pics, explanations, etc., then when it's clear that you're not going away they simply stop responding.
Oder #*******
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Empty.
I have been waiting for a refund of over 9 months for $1,700. Have called multiple times, send...
Some how I missed these reviews when I ordered Baldwin parts on March 21st of 2020, for $194.70....
