Pat L.

I purchased a mattress and adjustable base for approximately $7000. The base failed after two weeks they would not exchange it they would not let me return it. I called corporate the store manager everyone I possibly could. I literally spent hours on the phone I am on week three with the electric base that does not function, and they do not care whatsoever. I just received a call from the service supervisor Ellen who informed me that the district manager said I cannot return it or exchange it. When I bought the bed, the salesman told me that if I was unhappy with the product that I could exchange it for something so I decided that I would try to exchange it for the more expensive double bass, but they will not let me do that either. They told me that a service repair person would contact me next week. This is going week four. I also called the store manager in Manchester where I bought it, Justin, and he could not care less. WOW TALK ABOUT THE WORST BUSINESS POSSIBLE!
PC RICHARD IS THE ABSOLUTE WORST!

Order the part was supposed to be in the Manchester store in 7 to 10 days in 10 days. The item still was never shipped. They had no idea when they would ever receive that terrible service waited 10 days for a part for no reason.