Patricia B.

I am surprised as anyone about writing this review about Walmart. For years, I had a love-hate relationship with them since the prices were incredibly low, but the customer service end really suffered. Covid-19 seems to have really transformed the company. I love their Walmart plus program. For $12.95 a month or a $98 a year, I can order a $0.30 item online and if it is in stock at the store, they will hand deliver it instead of having it shipped from their corporate warehouses. You also get free delivery from the grocery store. Walmart is truly a one stop shop, I do my banking, get my prescriptions, my grocery shopping, my durable goods shopping and even simple auto repairs. They offer many other services as well. They mess up occasionally, like every company, but generally, I just start a return process online and if the product is relatively inexpensive, I do not even have to return it. The credit is issued automatically to my lending company. Even better, if I call Walmart, they will frequently issue a five, 10, or even $20 promotional code to compensate for my discomfort. I do wish that they would offer a replacement for any problem order instead of just issuing a credit, but that is relatively a minor inconvenience. I believe that so many people have just formed a negative opinion of Walmart in the past and have joined the bandwagon that many refuse to admit it's a fantastic turnaround that Walmart has made.

I am not a regular consumer of BuzzFeed news, but they seem to have some talented reporters that can dig up some absolutely fascinating stories that are frequently repeated and confirmed by major news outlets.

I placed an order for several pieces of sterling silver and other items that supposedly
Were topaz. All were counterfeit. I submitted claim for what I had received and I received a refund for the price of the product, but not the shipping charges which were
More than the price of the product. I was waiting for the order to be fulfilled to get a
Refund for the shipping charges. Now I find that my account has been deleted. There is a telephone number I can call, but I will not waste my time. These people are scam artists!