Well I didn't get the kimono I ordered on the 4th of August, after sending many emails to them they just tell me to submit a ticket number which I did with no results, it's a nice little earner for them it seem, so NEVER again will I order anything with a China address, lesson learned. Zaful yes it is awful.
Dear Patricia,
Thank you, we always welcome feedback from our valued customers.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Could you please tell us your order number so that we can offer you a better solution?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best regards,
Zaful.com Customer Service