Patricia H.

I had to prove my identity on another website recently. They use Persona. It is a legit company! They wanted to take a photo, front and back, of my Driver's License. I don't like this, but they have a high trust rating. Then, they wanted to take a photo of me to compare. I did this long tedious procedure of slowly turning my head to the far left and then to the far right. I failed 3 times! I tried different rooms and lighting. It is a long, arduous process only to fail! Really? What a waste of time and effort!

I have to share my recent experience with Amazon.com. I am still in shock and amazed how wonderful their Customer Service is!

A month ago, I placed an order with Amazon. There were three boxes all shipped by UPS. One of the boxes, UPS delivered to the USPS for final delivery. This was the box that never arrived. I received a text from Amazon when it was delivered. But, it hadn't. It is a very long story of how bad USPS was to deal with about this "lost" shipment.

A few days later, quite upset with USPS, I emailed Amazon. This was NOT their fault, nor was it the fault of UPS. I told them that. I was just upset I was out quite a bit of money and there was no delivery signature and I had no where else to turn for help. Within one hour (literally!), I received the nicest email from Amazon Customer Service. They credited back the money (it was "in pending" an hour later on my credit card account!), wanted me to re-order the items and included the links to those items in their email to me! And, if that wasn't wonderful enough, they offered me free one-day shipping for "my inconvenience"! They also informed me that their shipping department would help locate that package with the USPS.

Today, three weeks later, I received another email from Amazon Customer Service. Their shipping group received that "delivered" package and it was marked "Undeliverable" by USPS!

A negative ten points to USPS, and, to Amazon, I am your customer for life! You didn't have to reimburse me for my loss, but you did! You were also able to take on the USPS when I was ignored by them. I just had to share my story about how incredibly wonderful Amazon has treated me.

I am not an Amazon Prime member. I am not one of their "regular" customers. I may purchase from them a few times a year. Yet, they treated me as if I was their most prized customer. THANK YOU, AMAZON!

I travel for my work; therefore, I go from city to city and stay for up to a year on my different contracts. I joined Choice Privileges via telephone. Nothing but problems and they don't care. I stayed at an Econo Lodge for four months. I got a better rate through the manager than ChoicePrivileges or any other website. I was told I still accrued points. I did not.

I am now at another Choice Hotel in another state. I still have been trying to get online access to my account (six months now) and their customer service keeps giving me the run around. I need to extend my stay. The hotel manager told me that ChoicePrivileges will give me a better rate than he could. The Customer Rep at ChoiceHotels wanted $10 more per night than hotels.com and $3 more a night than their website. When I told the Customer Rep, he said, "So, do you want the reservation or what?" He refused to acknowledge the better deals. No need in becoming a member of this rip off. What a joke!