AVOID LIKE THE PLAGUE! Bought a CUSTOM MADE prom dress, it arrived with lots of clicks in it, way too many to put pics on of, also from the waist up it is absolutely huge, UNWEARABLE, VERY BADLY MADE.
After several e-mails and pictures they offered me 7% off, they now are not answering my e-mails. My g/daughter is devastated as we now have to find her a dress with little money.
The customer service is shocking to say the least.
Dear friend,
Thanks for your shopping on Dylanqueen.co.uk.
We sincerely apologize for this problem happened on you. Could you please
Give me your order number? So I can check the details for you. Also, I will
Inform this unpleasant problem to my higher manager. Anyway, we will try
Our best to resolve this question and gain your trust. You can also write
to:service@dylanqueen.co.uk. I am sure that you will get the related
Answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team