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I also found them to be rude. I placed an order for an edible photo. I did include directions in the order to make the picture a portrait, but just wanted to be sure, so I emailed them to make the phone portrait, NOT LANDSCAPE. I received a very terse reply, basically implying that they can read and I didn't have to send a separate email with caps to explain what I wanted done. I felt like I was being scolded like a child. I don't need to deal with that. I canceled my order and will never order from them again.
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Run, don't walk. This company is nuts. I contacted them to request a quote on 3/23 and we...
Customer wanted us to hold on the phone several times during the day and wrote us several emails. We were able to resolve her issue, however, she did not followup with us, instead she went to SiteJabber.