Patricia W.

I waited 2 months for a book which was described as "like new". I paid upfront for the book plus shipping. When it arrived, its pages were full of mould. Having asthma, this book is only fit for the bin. As well, mould can migrate into other books in your library. They could not supply a replacement book. They offered a 60 per cent rebate. I wrote saying that is unacceptable, no reply to date. I'm left out of pocket with a book that is garbage.

5hours later;

I am happy to report the bookseller, Paper Cavalier, has contacted me and
Has offered to send me a replacement book in "Like New" condition from their London office.
I encourage anyone who has had a disappointing experience with this company to contact them through their website and seek fair treatment.
I sent a photo of the damaged book and I will destroy it. I feel certain that they will follow through with their promise and my hope is they will follow up with all disappointed customers and turn around their negative reviews. They are a small company who showed me today that they want to be reasonable and build a better relationship with their customers.
P White. Hopeful in Toronto