PATRICIA W.

I ordered a $4K+ bedroom from overstock in early November. After waiting more than 5 weeks for delivery, my $$K+ bedroom suit was delivered without parts. I called customer service because now my bedroom is inhabitable. I have parts all over my bedroom floor. See the pictures attached. The mattress is against the window. I called overstock to get HELP. I asked for a Supervisor to assist me. His name was Paul. He started by reading a card about how sorry he was about my experience, blah, blah. He told me that he could reach out to his partners to get some parts shipped out. Still not understanding my dilemma, I asked to speak with a Manager. He said it would take 2 days for a Manager to respond. Again, I asked Paul if he was understanding my issue. That I was basically without someplace to sleep for the night. Again, he said that he could reach out to his partners to investigate why the parts and instructions were missing. He told me that it would take 2 days for anyone to respond from Overstock. I WILL NEVER SHOP AT OVERSTOCK AGAIN. The customer service is non-existent. The pictures attached reflect my pain and dissatisfaction with Overstock!