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Can't login because of two factor
I have lost my smartphone and i don't have access anymore to my account.
About 20 e-mails to support HitBTC and myself.
I have send a copy of my ID, selfie with me and e-mail HitBTC desktop.
I have send them even my back-up code.
They ask me a few transactions but it is years ago i have used HitBTC.
They are not willing to solve it.
I have had the same issue with other exchanges because of lost smartphone.
Only with ID and selfie i can login back into my account.
I will never use HitBTC again.
Bad support.
Patrick D.'s review of HitBTC earned 2 Very Helpful votes
Patrick hasn’t received any thanks yous.
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