I used repairpal to estimate and locate a mechanic to replace my spark plugs. When I got the price it seemed fair si I booked an appointment. I dropped off my vehicle the next day and they told me the price was going to be $300 more!
I told and showed the auto shop the repairpal price. They laughed and said "repairpal gets a commission for sending you to us. They always quote around 50% lower than you'll really oay".
I left. Very poor business model. Quoted price and referral shop below in oics.
Thank you for bringing this to our attention. We're sorry to hear that you had a negative experience with one of our recommended shops. It's important to note that the quotes provided by RepairPal do not account for taxes, diagnostics, and other fees, which may vary depending on the specific repair and location. We take claims of inaccurate pricing very seriously and will investigate this matter. However, we understand the frustration this can cause and we will work to improve our services to ensure that our customers receive accurate and transparent pricing information. Please know that this quote was honored at 50 other nearby RepairPal certified shops, and we encourage you to find a shop in our network that will meet your needs.