Patrycja N.

American Express just decided to block my card due to the fact that their team made a mistake scanning my documents. They are unable to tell me when they can send someone to scan the documents again, nor when they will be able to unblock the card. Thank you American Express for making my life difficult. Not leaving up to the brand promise: "We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do."