I returned an item and I was given a gift code to use that code never work. After three calls, I ask for my money back, I was told 7 -10 days. This morning I called for the 7th time and was told they now I have a reference number and call back in 48 hours; this is been going on since 12/6. The customer service reps speak poor American English and even though I asked 3 times to speak with a supervisor they were all busy. Worst experience I've EVER have had.