They were to restretch our carpet. They were to come at 1:00 p.m. Oct 31,2020. They cancelled the same day at 9:07 am that morning and rescheduled for the next day at 3:30pm., at 1:30 pm on Nov 1,2020. On nov. 1,2020 at 1:30 pm they canceled that appointment and wanted to come 4 days later. We rented our own equipment and did it our self. We had all our furniture moved out and was even without television. We had other people hired to move our furniture back in and had to reschedule that. Can't reach by phone, only e-mail.