I had this service for years. Always gave them another chance. That way my biggest mistake. Camera was always off like. Doors sensors always went off line. They can't fix this unless they have a tech come out. Huge waste of time. Scheduling at a time that I do t have to miss work is nearly impossible and in the mean time I have improperly functioning alarm equipment. Talking with customer service is beyond difficult being that they are all located in India. Worst part was trying to cancel. The girl wouldn't just cancel. Continued to try to sell me more or other services. I continued to say I just want to cancel. The call too 28 minutes and in the end she was extremely rude