Purchased a backpack last year for my daughter, only used for 4 months since they didn't go to school due to pandemic, it's already ripping and can't be used, way too much money for a backpack to be that cheap! Won't be purchasing any again, called customer service, spoke to Mia and was not a big help, waited 56 minutes on hold for a manager and didn't get any where, what a waste of money for such a cheap item … very disappointed with pottery barn