Pat V.

I placed my order on 2/23 for 1-day FedEx delivery, the screen said delivery date was 2/24; 2 days later I had to call to find out that my order hadnt been processed. The young lady, Sophia, told me it had just been shipped (2/25 and sent me a tracking email that only said a label had been printed, not shipped); and that it would be 2 more business days, meaning today, Monday 2/29.

When I asked what about the 1-day FedEx delivery, she told me I could not believe what was on the order form! I specified FedEx and she said it was your companys choice as to which shipper to useSo then why even give me a choice? Why not just say well ship when we feel like it and with whomever we choose?

So its now 2/29, Im still waiting for toner and the UPS web site says it wont be delivered until tomorrow! This is my 14th order, dating back to 2010 but I feel like Ive been dealt with in a dishonest and fraudulent manner.

I contacted Customer Support and got none, only a meaningless email about them having the ultimate choice in shipping and that if I really meant what I said by clicking the FedEx button for 1-day delivery I WAS SUPPOSED TO CALL THEM INSTEAD. This is just wrong.