For a company that deals with so much money and incredibly important transactions, Escrow are simply shocking. I work as a freelancer for a living and used Escrow when a client couldn't get access to the regular services. They were okay at first (if incredibly expensive) but then they messed up.
I couldn't get access to the transaction to mark it as complete. This went on for several weeks with no effort to fix it, they even lied to me and said they had marked it for me! A comment which they later rescinded. When I got in touch with the customer "support" they said they would look into it. A week later and nothing happened, except that I was severely short on my rent because a job I had completed 6 weeks ago, was still sitting stagnant.
I used them as a last resort, but I wouldn't even recommend them for that. Working with Escrow is tantamount to robbery and a kick in the teeth.