Paula G.

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1 Review by Paula


If you buy a clearance item, you cannot get a refund. Even if it is defective. Be aware, and shop at REI who will refund anything up to a year. I learned my lesson, and will never order from this store again.
There was a response from store. I stand by my reason for returning. Just be aware, that if you buy a clearance item, you are stuck with it, making ordering online risky.

Cody L. – Gear 30 Rep

Paula, As explained multiple times before we are happy to refund or warranty defective or damaged items. However, our team found no issue with the product returned, and since it was a clearance item over 60% off it only qualifies for store credit, as stated in our return policy here:

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