Paula L.

I recently discovered Shein and have made several orders (T-shirts, pajamas, hair clips, cosmetic brushes, etc and recently plastic box organizers). The size charts are hit or miss, the quality of the merchandise is extremely poor (stitching, material (weird odor), the plastic boxes came cracked and lid wouldn't close [they were wrap in 1 layer small bubble wrap and in a plastic bag), and just in, the satin pajamas bled in the wash (I used cold setting) discoloring the whole load. While some stuff is returnable, other stuff is not, EVEN IF IT CAME DAMAGED! One of the plastic containers had something black (bug?) pressed into it. The return process is difficult - you can spend more money in the printing, packing material and gas than the $10, $5 or $2 dollars you are trying to retrieve. And the $30 and $50 orders add up. They suck you in with really nice pictures online, but most of the merchandise doesn't come close to those pictures. There is no customer service, not even a place to e-mail someone online. Also, they change prices quickly - some stuff I ordered and didn't even receive yet, price lowered by 50%, and they do not do price adjustments. I Wish I never found this website.

I ordered an iPhone 13 pro at 6:30pm, order verified, but at 9:45pm received an e-mail that order was cancelled due to concern for fraud. I then looked on line and the phone I ordered was no longer available. The following day, I call customer service - I was on hold for 1 hour and 44 minutes and when I spoke with the rep, he said the delivery address did not match billing address. I informed hm I had move a month earlier, but had changed my address on the credit card. Told him I really wanted the phone, not available any more and had used a "first time customer" coupon which now gone. He offered no concession or apology. After I hung up, I logged onto my credit card account and the address was my new address, so there was NO discrepancy. My conclusion is that they oversold the phone and just made up some excuse to cancel my order. For my time and trouble, they should have offered an apology and a new coupon should the phone become available again. Maybe it was a sign I shouldn't buy from this site - I looked at other reviews and many not so good.

I purchased a ladies Tag from Watches on the net and from "soup-to-nuts" everything was just perfect. Starting with the gentleman that took my order on the phone to the watch arriving on time and in perfect condition with appropriate documents. I will not only buy again from them, but recommend them to anyone looking for a luxury watch.