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Paula R.

Denver CO

Contributor Level

Total Points
165

2 Reviews by Paula

  • LightInTheBox

1/30/24

I ordered 2 items in the same order. I was notified 2 weeks after the order was placed that one wasn't available and the other wasn't shipped for three weeks. 34 days after ordering the one item arrived and was not even what I ordered. In both cases, asking for a refund was an act of numersous exchanges with their customer service with a minimum of 24 hours between each exchange. Each note from customer service was always an attempt to negotiate rather than refund by offering a credit or a lesser percent of the item purchase. For the item that was not what I ordered, the initial reply was that they would offer a return lable and full refund (offer four of the three other attempted negotiations first). However, by the fourth email on this when I confirmed that option, they would not pay for shipping to return the item that was not what I ordered, so I finally just took the discounted refund of 60% back as I just could not believe the shady practices of constant negotiating... Buyer beware...it won't go well.

Products used:
None

Service
Value
Shipping
Returns
Quality
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LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102387269 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

  • Caitlinbacher

9/23/22

If you don't really know your niche, title, pricing point this program isn't for you. I just signed up for another coaching program two years after leaving SWS and I cannot believe the difference… There is ACTUAL community and coaching to support my hope to create the impact I know I can make.

I spent the entire year and $18K in SWS and for that entire duration I felt intimidated to ask a question as most of the responses were curt or redirected back at me to figure it out. If you read other reviews in other places they all share a similar feel.

The technical structure and steps of the program are very good, So if you have a niche that you've truly nailed down, know you're pricing and your title, you're of the (maybe) 10% that can write a great review for the program. The rest of us didn't finish or didn't ever make the profit as promised. I know of at least 5 others that didn't get all of the work done in the limited year and they wasted time and money also.

It's not a program I'd recommend based mostly on vibe. You won't find community or care for your goals, just a great list of tasks and to dos with little guidance as to how to apply it to your intention. The heart just isn't there…

Tip for consumers:
Don’t bother unless you go in confidently KNOWING your niche, title, pricing and course material ahead of time.

Products used:
All, but with zero success

Paula Has Earned 5 Votes

Paula R.'s review of Caitlinbacher earned 5 Very Helpful votes

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