Having replaced an old fitted carpet in our through lounge with wood flooring, we needed a couple of rugs. Ordered one through Benuta and then began to worry, having then read some bad reviews (yes - I should have looked at the reviews first). However, we were very pleasantly surprised when the rug arrived in two days. It was every bit as good as the pictures. Having had a good experience, we chose a second rug from Benuta. Again it arrived in 2 days and was of an excellent quality at a great price. Though based in Germany the customer service team could be easily reached on the phone and gave us all the info we needed about the details of the rugs we chose.