Could you please provide the following information to help us understand what may have happened?
What is the code and description of each product used? (Top right corner of packaging or last 4 digits of barcode)
What was the exact weight and dimensions of each item that was hanging?
How was the surface prepared prior to installation?
How long ago was each hooks/strips attached to the wall?
How long ago were the walls painted? And what type of paint was used?
How many hooks/strips were used per item hung?
How long did you wait before rehanging picture after strip/hook adhesion?
Additionally, could you please provide photographs of the following:
A picture of the front and back of each hook/strip affected.
A picture of the front of the packaging
A copy of your receipt/proof of purchase
A close up of each area of damage (if any)
A picture of the front and back of each item that was hanging.
Weight of each item that was hanging. (please use kitchen scales or similar)
Hi Pauline,
We're sorry to hear you were unsatisfied with our request for further information.
We ask these questions so that we can gather the most information possible to investigate the issues you've had with the product and find a resolution.
As per our email correspondence, we mentioned that if the product is indeed faulty the requested information is an invaluable opportunity to ensure that the problems are rectified at the source, which we are unable to determine without more information.
Thank you for including a photo with your other review, from your photo we can see that the strips have unfortunately been installed incorrectly.
Please note that the packaging instructions state to apply the strips vertically to the frame, you've installed them horizontally.
Also, please note that the packaging also states: 4 strip pairs are required per item hung, it seems you’ve only used 2.
Unfortunately using the strips outside of packaging instructions may cause them to behave in ways that are out of our control.
If you have any questions about our Permastik products or installation instructions, kindly contact our customer service team at https://www.permastik.com/contact/ and they will be happy to assist.
Kind regards,
Perma Products