Paul L.

My customer experience is terrible. My appliances have been delayed (for almost 2 months from now) and I have been told from "project support" that I was not charged. Then I called credit services and they say I have a full charge on my card. I complained to the store and they told me I must be charged for an order to be placed. On the website in there own FAQ it says regarding back order I will not be charged until the order is shipped which is a lie. There is a huge error here where every support person (every person I spoke with was disgruntled and not able to help me) and me running around calling all these departments is broken and not right. Why is this so complicated for me as the customer. In addition, I had to call to reschedule the installer. Booking told me they only book but they don't cancel or reschedule. WTF! Also why am I only told the day before arrival that my appliance order is delayed for 2 months! Home Depot has some huge logistical problems. Be prepared to run around and not get any answers. Phone and Customer support in general is terrible!