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Having had prior good experience with Lilycloth, I ordered 2 shirts from their e-mail website. After an extended wait, the items finally arrived and were, in fact, a disgrace. They had no hems - the tops, sleeves and bottoms were just formed by using shears to cut the material. One wash would have caused major fraying of the threads. I requested a refund and was sent an e-mail that stated the items must first be returned to China (at my cost) and time, and only after Lilycloths verification of return would a refund be made. They also offered an fast 15% cash refund. I rejected both and this review is to WARN FUTURE LILYCLOTHE CUSTOMERS TO BE AWARE OF THEIR CHINESE PRODUCTS BEFORE YOU PURCHASE.
Products used:
Tee shirts
Internet e-mail ad
Ok - it was fairly wasy to navigate. However, found an item I liked but could not get back to it to order.
Like the items
I was supposed to have free shipping as my order exceeded $99. HOWEVER, when I applied my 10% off "first time buyer discount, you added a $13.99 shipping fee. This is false advertising and I don't think I'll be a "return customer if this isn't corrected.
Saw the ad on internet and liked the products
I was supposed to have free shipping as my order exceeded $99. HOWEVER, when I applied my 10% off "first time buyer discount, you added a $13.99 shipping fee. This is false advertising and I don't think I'll be a "return customer if this isn't corrected.
Saw the ad on internet and liked the products
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We offer free Postal Shipping for orders over US $99.
As we checked, you have enjoyed some discount, and the purchase price is 97.22USD.
So when your order amount is less than the certain amount you'll be charged the shipping fee. Hope for your understanding.
If you run into any issues, please do not hesitate to contact us at
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Ordered a felt scarf, multi colors. Picture showed it as multi dimensional and layered wrap like...
We offer free Postal Shipping for orders over US $99.
As we checked, you have enjoyed some discount, and the purchase price is 97.22USD.
So when your order amount is less than the certain amount you'll be charged the shipping fee. Hope for your understanding.