I have been a customer of Wigs.com for the past three years and during this time, I have almost always been satisfied with the quality of wig brands they stock, plus their discounted prices and numerous special sales really can't be beat.
So, what keeps Wigs.com from receiving a five-star rating? Two issues: Despite their big, bold declaration of "Free Shipping Over $100" on their site's homepage, Wigs.com will not honor this offer if they are conducting a special sale-e.g. If you purchase a $300 wig at 25-30% off, you are still charged a shipping fee. Also, if you have acquired enough points for a store discount coupon ($5 to $20 off) through their Customer Loyalty Program, you cannot use both a coupon and a special sale offer at the same time-you can only use one or the other. Not both. Seems unfair, but at least Wigs.com has apparently dropped its ridiculous "wig re-stocking fee" if you return an unworn wig to them, so this is definitely a good move on their part. Maybe they'll come around to changing their other policy issues I have a problem with.