My experience was frustration free. They responded to my emails with a quick response. The dress is nice quality doesn't look cheap at all. Love the price. The delivery time was gret. Only thing I did have to go to a seamstress to do a few minor adjustments. But for the most part I was definitely satisfied. Would definitely recommend this company if someone was looking for a dress. Thanks again My daughter is gonna look beautiful for prom. 😊 April 5th 2024