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This is the worse customer service experience I ever had in my life. Takes a full day to get anything done over the phone, when they pick up (many times the call goes literally to voice message)
The ticket protection they offer is also basically a scam.
Pay extra and buy your ticket elsewhere, no amount of money is worth the headache you'll have dealing with these people
Tip for consumers:
Do not use this company.
Products used:
Air ticket purchase
Pedro A.'s review of Oojo earned 15 Very Helpful votes
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Empty.
Very unprofessional, unethical, immature company who had no clue on customer experience. Probably...
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129885
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.