Peggy T.

Purchased a couple items that were on sale on the website only for my order to be cancelled a day and a half later after being told the price on the website was a 'mistake' and that I could reorder again- but at a much higher price. When I contacted customer service about it, I was given a bunch of legal language Moosejaw has that pretty much says they have the right to cancel an order if they don't like the price you paid (or it was a 'mistake'). Listen, I get everyone makes mistakes. That's life. However, I don't think it's right to cancel a customer's order for no fault of their own, and then say they should order again at a higher price point just to get more money out of them. Own up to your mistake, honor the customers' orders that happened because of the 'mistake', fix it on your website, and move forward.

Bottom line- if you find something for a great price on their website and really need the item, be hesitant. They might end up cancelling your order because they want to get more money out of you.

Add-wish I would have Googled reviews before ordering- sadly there are tons of negative reviews about this business out there.