Penelope W.

I had read some fairly poor reports about 1800wheelchair customer response. Thus I was more than a little apprehensive.
We bought the Featherweight Mobility Chair. The left motor gave out. I contacted the company but they were back ordered on parts. When the part came in we were sent the motor free of charge. Opps wrong motor. No problem. We were allowed to keep the right motor and were sent the left one Priority Mail to Alaska. No matter what power mobility chair you buy - they are all made in China and we are at their mercy for parts delivery. We couldn't blame the company for that. The company was as responsive as possible under those circumstances. We worked with Jerry in repairs and he was most responsive at every turn. I just thought this company needed to be recognized for our excellent service. Often people fill out these reviews only if they are unsatisfied. We were most satisfied. My only wish is that there were specified repair places about to service these chairs.