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I have been calling for over 1 month to settle an issue with my credit card. Every customer service representative I spoke to had no knowledge of who to transfer me too. They gave me different numbers that just routed me back to customer service. I asked to speak to Supervisor and was never given the supervisor. Also all the people were foreign and it was difficult for me to understand their dialect. I'm done dealing with Jessica London. They need to train workers better and supply them with proper information.
Tip for consumers:
Don't purchase from Jessica London. They are not very helpful when try to get a proper refunded.
Products used:
I was sent the wrong item and I returned it.
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Hello Penny. If the issue is regarding a Jessica London credit card, please contact our credit card processor, Comenity Bank. Comenity Bank handles all inquiries regarding their credit card accounts, balance, billing website, and payments. You may call toll free at 1-888-252-5484, Monday through Saturday, 8:00 A.M. to 9:00 P.M., EST. An associate will be glad to assist you.