When I ordered my cat gym I asked if a hammock could be included. I received a prompt yes and was told when the item would ship. On the day it was to be shipped I received another e-mail letting me know the package had left and when I should receive it. The package was shipped and received exactly when they said it would and it arrived in great condition - with the extra hammock! Our two cats love the gym and especially the hammock.
I was VERY pleased with the service! They are friendly, responsive and helpful. I would recommend them to anyone. They had a huge selection of cat furniture to choose from.