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I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...
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Esta plataforma no ha cambiado en cada desde que la instalé, no tiene teléfono de ayuda al...
Hi Peter,
We're sorry you're experiencing this issue and for the delayed response here. Just to clarify, our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.
We also found out that your account was suspended for violating our terms. Please be reminded that collecting sensitive information such as credit card details is against our Terms of Use. We have reactivated your account again but we request you to remove the credit card fields on this form "A*******d Standard Info Request" or delete this form if it's no longer used. To properly collect payments, you can integrate your form available payment integrations such as Stripe, PayPal, Square, etc. Check out this link for the guide: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform/. Additionally, if you want to charge your customers manually at a later date, you can enable Payment Authorization in the payment settings. Here's a link to the guide about how to enable Payment Authorization: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.
Reach out to us if you have more questions through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.