As previous reviewer stated, it's almost like they want to lose money during the holidays.
Ordered an item back in mid-December and received a confirmation email and order number. Received no other updates and then told today that my order never went through (yet I received an order number and they charged my card). Lost out on the sneakers and had to spend two hours on the phone to find out my order didn't go through and all they could offer was a voucher for 25% off on Footlocker.com.
Not sure what else to say other I won't be using their site or visiting their stores in the future.