First off, they take the liberty of making your subscription auto renew. It sure sounds like it's a one and done purchase, but it's not.
Second, they done allow any refunds or replacements. They cheerfully tell you to donate it if your pup doesn't like it.
Third, I ordered one towards the end of November because I wanted it here by Christmas. I've now received 2 bark boxes within the first 2 weeks of December. I wish I was joking.
Fourth, I was polite and respectful with support. They gave me a generic response that didn't help. While I was typing, I received a generic "well it looks like you don't need anymore help, bye" message. They know they are sneaky and I'm sure by the low stars that others have been having issues.
Finally, you get 2 toys that maybe cost $5 total and treats that cost maybe $20 today. I usually never leave a review, but I'm out $100 now because they hide behind the disguise of a fun loving doggo company. They will gladly take your money knowing full well that once you receive that 2nd box, they get to keep your money.
I'm hoping that this company continues to get trashed. It truly is corporate greed, wrapped up in a dog collar.