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Having recently bought a pair of Skullcandy Sesh ANC ear buds from Heathrow airport I unpacked them to find one of them was defective. On return from my holiday I sent the buds off to their UK warranty dept. No replacement was offered as they were ' no longer available', even though they are still for sale on the Skullcandy website, and they offered me a $50 voucher!. What use a $50 voucher is in the UK I don't know. Trying to contact Skullcandy is a nightmare as they don't have a UK customer service dept. and the only phone numbers I can find are American. If your grievance doesn't tick the right boxes on their website you get nowhere. As far as I am concerned Skullcandy are a bunch of rip-off merchants who now have my ear buds, all-be-it defective ones and the £49-99 I paid for the ear buds.
Tip for consumers:
Skullcandy does not have a replacement policy for defective items and issues vouchers you cannot spend!!
Products used:
Sesh ANC ear buds
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