Peter H.

I ordered a custom tuxedo and confirmed the measurements over email. The suit arrived (from China?) and was ridiculously too large, to the point it could not be altered easily. Additionally, and perhaps most importantly, the quality was very, very poor. Very cheap, thin materials and no where near expectations for the price.

I complained to Hockerty who refused to refund and instead offered to send me another suit; they consistantly ignored any concerns regarding quality despite numerous emails back and forth. Eventually I had no choice but to ask my credit card company to withhold payment and investigate along with contacting the Swiss ombudsman (where hockerty are based)

With Hockerty based in Switzerland I had to engage Konsumentenforum (the Swiss consumer protection organization). After investigation they agreed hockerty were at fault, however they have very little powers, the next step would be Justice of the Peace or a civil court action (which they supported). However, after arbitration with my credit card company a refund was finally provided. A lot of work on my part to get my money back from a disgraceful business.

Despite numerous emails with Jonathan Blasco from hockerty, he previously reported this truthful review as not being from someone with a genuine order, hence this repost. Further demonstration of their disgraceful business practices; reporting what they know to be valid reviews. Interesting that any positive reviews are very, very brief... I wonder if they're at all genuine. Apparently they had a previous brand name which was burned due to poor reviews.

Avoid these cheap, nasty suits and disgraceful company with terrible customer service.