Peter K.

SDCCU is simply the most unprofessional organization I've ever dealt with. I applied for HELOC loan on Feb 23,2021. I spoke with a representative and answered about an hour of questions, which are normally required to apply for a loan. I sent in all of the requested documentation within two days of applying for loan. I am now on the 92 day of my application. I have submitted the same documents to customer service rep multiple times. SDCCU has told me delays because a representative was sick, then it was because high volume, then covid affected office, then I was pre-approved but then more documentation required. I have requested to speak to manager multiple times and been given phone numbers for Donald Jared and Beth Pierce. Neither have reached out to me over past 30 days. The communication process with SDCCU is terrible and unsatisfactory.