Dear Peter M,
We apologize for leaving an unhappy shopping experience at banggood.
We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.We can not find out the exact problem and offer you solution without photo evidence.
Hoping for your kindly understanding.
Best regards
Banggood Team
Peter Has Earned 3 Votes
Peter M.'s review of Banggood earned 3 Very Helpful votes
Dear Peter M,
We apologize for leaving an unhappy shopping experience at banggood.
We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.We can not find out the exact problem and offer you solution without photo evidence.
Hoping for your kindly understanding.
Best regards
Banggood Team