pete s.

Bought 2 heat pump systems in June 2021. Within 6 weeks air handler motor died. It happens. 1 year later replaced run capacitor. It happens. 2 years later I am sitting in 98 degree weather going on day 13 with A/C. Compressor died and they don't have the part. Warranty states they will replace unit. Goodman will only replace unit if I buy a new air handler and then pay for install costs for both units (thousands of dollars). Impossible to get hold of anybody other than a cookie cutter representative. I will have to pay $1500 for labor install if I ever receive compressor. Don't fall for saving a few dollars on the front end as it will more than catch you on the back end. You have been warned!