Pham A.

Unprofessionally - They don't refund - Attention with landlord.

Hi everyone - I just get a very bad experience with Roomlala and I would like to tell you something:
1- Don't pay with your credit card if you can't reached the landlord by telephone - my landlord was never pick her telephone up, she said "I don't understand why but I didn't pick up but couldn't connect to you""- I was thought it was because of the network at first.

2- You might have to test the landlord if he / she care about you and call you back if you have some troubles on arrivals. Don't trust people easily. I believe that Roomlala do not have enough data on the landlord, and can not control their network professionally.

3- From my experience. I cancelled the reservation when I could't join the landlord and Roomlala do not refund me as they said:

"No refund is provided by Roomlala when the decision to cancel the reservation is unilateral on the part of the tenant and does not meet the conditions of a dispute. Any decision regarding a cancellation, not a dispute, must be processed between the tenant and the owner directly."

My landlord is Catherine and the person get in touch with me on Roomlala is Laura.

This is the first time I'm on Roomlala and get very bad experience. I won't never ever return to Roomlala for any reason, the way they solve problem make me feel unprofessional. So only one star for them.