My wife had a fault with her ghd hair straighteners and sent them for repair to ion originals ltd (alnwick) this company also trades as ghd repairs. They failed to repair them properly twice! They then not only refunded the postage costs but sent a replacement which, although they said were refurbished, look brand new and work perfectly. This would explain why the adverse reviews on this website are few and pretty old. If the company fails to deliver they go to great lengths to rectify the problem. Phil Ball (15 February 2014)