philip W.

After Auto System couldn't understand by Secret Word, I tried for a Live Person. I was connected to China and eventually lost due to bad connection. 2nd attempt I was put thru to India. The Rep transferred me to the Travel Group (again India). He took so long and asking so many questions I finally said I will use another card and hung up. Terrible Customer Service

For months Sony Bravia TV has lagged behind software updates on Amazon Prime Streaming and Netflix. Despite hundreds of complaints on their customer service site we have only had token responses most of which advise buying Amazon Fire Stick. For years Sony was the brand to buy. Certainly not anymore. They don't know how to manage Smart TVS.