phillip b.

Royal Trendy
May 7 (2 days ago)

To me
Hello Phillip,

Thank for contacting us. I'm sorry that you have yet to receive your order.

First, I want to personally apologise to you. We're a bit behind schedule at the moment as one of the owners' brother recently passed away.

This is a family business. It hit us hard. So, with everything going on our production has went down due to the number of staff taking time off to grieve and deal with everything that has surrounded his passing.

We're still producing shoes, of course, but we've been short staffed, so we are a bit behind schedule. It's been a difficult time.

I'm going to ask Tim at the factory to look into this for you.

We're fully staffed. In fact, Tim just brought on 7 new people to help us speed up the back orders.

I've never seen shoes fly at the door so fast. Turn around time is amazing for back orders.

Orders are usually process and shipped with 7-10 business days of purchase.

After that you will receive a shipment notice email.

The email will include your tracking number.

There is overwhelming popularity of some of our items. Some shipping times may take longer than the estimates below, plus as I mentioned we are a bit behind schedule due to the death in the family.