Phillip J.

Another one bites the dust!
I purchased a GROUPON voucher for my 6 grandkids to visit a waterpark in Southport QLD and did so online. I paid my $198 for the vouchers and received the email immediately showing the activity, amount paid and the date of purchase. I couldn't book a specific date and was advised that I could do so online. NO REFERENCE WHATSOEVER was made to an expiry date on the confirmation page but a tab to make the booking was available. As this was a gift, I sent the voucher to my daughters to coordinate. I purchased this on 16/4/23. By the time my daughters got onto this after the school holiday, a week or so later, they discovered that the activity had expired on 23/4/23. This expiry information was embedded in the text only once the booking had been opened beyond the confirmation page.

I contacted Groupon and received their standard "so sorry but we can't help you page" and have since re-contested this.

UNLESS THIS MATTER IS RESOLVED, I will be raising this matter with AUSTRALIAN CONSUMER AFFAIRS and will publish the name, phone number and person I speak to at Consumer Affairs as I'm sick and tired of these RIP OFF merchants getting away with this deceptive nonsense.

GROUPON …… WATCH THIS PACE.
Invoice Number: *******