I had a 1 year Premium account, and they auto-renewed the subscription without my authorization. I immediately contacted them and demanded a refund, which only spurred and endless back and forth. They offered a 1 year extension. No I said. Then they offered half price for one year. Not interested, refund me now. FINALLY they promised to refund my credit card, but never did and stopped responding to my emails. Two weeks later I had to force a chargeback through my bank. $#*!s.