Phil L.

The software is clunky to use. You have to log onto essentially two different sites to get it to work. You need the data recovery download up and running then you have to log into their website and then you need to input the serial license. Once all that is done you can recover your data. I have had nothing but great customer service, i click and they are there. Very helpful. The payment feature is a nightmare because it tells you to pay when you paid. They really need to update that so once paid, you don't see a request to buy the product again. That resulted in my purchasing 3 licenses. They reversed one, i will keep one and i will have my credit card reverse one. That's a pain in the neck.